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Terms and Conditions

Standard Terms and Conditions of Contract for Aviationlive CC T/A PickETicket.com

Application

All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of Aviationlive CC T/A PickETicket.com. (‘the Travel Agent') are subject to the terms and conditions (‘the Conditions'), as set out below.

The Client and Authority

The person requesting quotations or estimates or making a booking or to whom any services are rendered, is deemed to have read and accepted the Conditions and to have the authority to do so on behalf of the person in whose name the estimate or quotation or reservation is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘the Client(s)').

AVIATIONLIVE CC T/A PICKETICKET.COM STRONGLY RECOMMEND THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY.

SEAT SELECTION OPTIONS/SEATING PREFERANCES/FOOD PREFERANCES AND ANY OTHER ADDITIONAL OPTIONAL PREFERANCES GIVEN TO YOU THE CLIENT ARE NOT A GUARANTEE.

Third Party Service Providers

The Travel Agent provides Clients with travel and/or other services either itself or acting as agents for principals engaged in or associated with the travel industry, such as airlines (collectively referred to as ‘the Principal'). The Travel Agent represents the Principal as agents only and accordingly accepts no liability for any loss, damage, injury, illness, harm or death which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any right of recourse the Client may have, will be solely against the Principal. The Travel Agent will provide the identity, terms and conditions of all the Principals if so requested by the Client relevant to the service being provided for the Client's booking. It's the Client's responsibility to familiarize themselves with such terms and conditions (‘the Principal's Conditions').

When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Aviationlive CC T/A PickETicket.com is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier. You will see the contact details for most suppliers in the confirmation e-mail we or the Travel Supplier send you.

Aviationlive CC T/A PickETicket.com does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

Travel Supplier Conditions

The following applies to all products or services booked via our Site:

The Travel Supplier's terms and conditions (including airlines' fare rules) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

Flights

Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Aviationlive CC T/A PickETicket.com, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Aviationlive CC T/A PickETicket.com is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges.

The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Aviationlive CC T/A PickETicket.com has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

Aviationlive CC T/A PickETicket.com is not responsible for the costs of any transfers between airports or terminals that you may incur.

Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.

The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds and amendments), Aviationlive CC T/A PickETicket.com reserves the right to charge you an administration fee of R250 ZAR per person to cover the administration costs incurred by Aviationlive CC T/A PickETicket.com. These charges do not include any charges imposed directly by the Travel Supplier or any difference in the fare as advised by the airline at the time of making the change. Credit card fees and booking fees are non-refundable in the event of cancellation (either by you or the airline/Travel Supplier). Please note that airlines do not generally allow name changes on flight bookings.

Note that a card transaction fee of 3.5% will be added to the total.

One-way combinables

In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. However, if you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. You may incur costs for any changes to the other flight if necessary.

Low-cost airline flights

If you instruct us to include low-cost airlines in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. You will receive a confirmation email directly from the low-cost airline.

Your contract will be with the relevant low-cost airline. You will be subject to the terms and conditions of the low-cost airline which will be deemed to be incorporated into this contract. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, after booking on your confirmation email or on the low-cost airlines website.

Please note that low-cost airlines may depart from smaller, regional and/or secondary airports.

Hotels and other Accommodation

We offer star ratings as a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Should you require more precise timings, please contact us.

Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Aviationlive CC T/A PickETicket.com are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel.

Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.

Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.

In the event of availability or quality issues with your hotel, we will use our best endeavours to relocate you to the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.

In the event that you make any alteration to your hotel booking (including, but not limited to, cancellations, refunds and amendments) Aviationlive CC T/A PickETicket.com reserves the right to charge you an administration fee of R250 ZAR per booking to cover the administration costs incurred by Aviationlive CC T/A PickETicket.com. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees and booking fees are non-refundable in the event of cancellation.

Note that a card transaction fee of 3.5% will be added to the total.

Car rental

For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended Aviationlive CC T/A PickETicket.com will impose a charge of R150 ZAR per rental. For reservations cancelled or amended more than seven days after the booking date, Aviationlive CC T/A PickETicket.com will impose a charge of R500 ZAR per rental. Please note that after booking, additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions.

Note that a card transaction fee of 3.5% will be added to the total.

General

As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

In relation to the 'special requests' options relating to any product (e.g. meals, disabled facilities, child seats etc.), Aviationlive CC T/A PickETicket.com does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.

Booking Enquiries & Reservations

Once the Client has filled in all applicable fields to initiate an enquiry regarding a particular destination, trip, tour or mode of travel on the Travel Agent's website www.picketicket.com (‘Website’), or has responded to an advertisement verbally or in writing, via e-mail or the internet or has, without reference to any of the aforesaid, asked for more details telephonically (collectively referred to as ‘the Enquiry'), the Website or the Travel Agent will prepare and provide the Client with an estimated cost of the Enquiry (online, by e-mail or telephonically) (‘the Estimate'). This Estimate is accepted by the Client when the Client proceeds with the steps as specified on the Website or accepts the Estimate verbally over the phone or via email. Full payment of the total value of the Estimate (‘the Price') as specified in the Estimate is required in order to confirm reservations with Principals (‘the Booking'). Once the online Booking or Booking affected by the Travel Agent has been completed and the Client has authorized PickETicket.com to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of their Booking (‘the Booking Confirmation Form'). In the case of air tickets, full payment for the Booking needs to be made by midnight South African time on the day that the Booking was made in order to guarantee the fare quoted according to the Booking Confirmation Form.

Destination Selection

The Client acknowledges that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It also acknowledges that the internet booking has been compiled and is managed and up-dated by the Principal over which the Travel Agent has no control. Accordingly the Travel Agent cannot and does not guarantee that the itinerary and/or any destinations will comply in whole or in part with such advertised on the internet. Any right of recourse in that regard will be against the Principal.

Payment and Payment Terms

The full payment is due immediately by Visa, Master, American Express or Diners Credit Card, Electronic Funds Transfer or Cash Deposit at a bank, whichever is applicable. If the full payment is not received by midnight South African time on the day that the Booking was made, the Travel Agent or Supplier involved reserves the full right to cancel the Booking. In the event that payment has been made after the aforementioned deadline, the Client will be liable for any difference in price should the Client still want to proceed with the Booking at the higher price.

Aviationlive CC T/A PickETicket.com t/a PickETicket.com is a South African company and all transactions are processed in South African Rand. Therefore conversion charges may be levied by your merchant bank if payment is made from another country and/or in another currency other than South Africa. This fee is driven by the global treasury of the applicable credit card and is impacted by the change in daily exchange rates.

Credit Card Acquiring and Security :

Detailed description of goods and/or services

Aviationlive CC T/A PickETicket.com is a business in the Travel industry that markets flights, hotels and car hire online service.

Delivery policy

DELIVERY OF YOUR BOOKING

The following applies to all products or services booked via our Site:

E-tickets

All tickets sold on Aviationlive CC T/A PickETicket.com are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Aviationlive CC T/A PickETicket.com will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you, although many airlines won't ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Aviationlive CC T/A PickETicket.com cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

Aviationlive CC T/A PickETicket.com relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

In exceptional circumstances, due to ticketing restrictions outside its control, Aviationlive CC T/A PickETicket.com may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.

Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.

Return and Refunds policy
CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all products or services booked via our Site:

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify some products or services, or there may be specific requirements you will have to meet. Please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. In this instance, the most restrictive fare rules will apply. You should read all fare rules pertaining to your reservation. If changes or cancellations are permitted, then please call or email Aviationlive CC T/A PickETicket.com to make the change. Phone 012 755 6119 or email booking@picketicket.co.za

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds and amendments), Aviationlive CC T/A PickETicket.com reserves the right to charge you a minimum administration fee of R250 ZAR per person to cover the administration costs incurred by Aviationlive CC T/A PickETicket.com. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Site is not relevant to the cost of making your change. Credit/Debit card fees and booking fees are non-refundable in the event of cancellation.

For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended (the date you make the booking) Aviationlive CC T/A PickETicket.com will impose a minimum charge of R150.00 per rental.

Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore may not be refundable. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Aviationlive CC T/A PickETicket.com reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.

Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a minimum R250 ZAR per person Administration Charge.

Customer privacy policy

Aviationlive CC T/A PickETicket.com shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

PAYMENT

Aviationlive CC T/A PickETicket.com may be required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post.

Before payment is received in full, Aviationlive CC T/A PickETicket.com or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered.

Payment can be made by all major debit and credit cards as detailed on the Site. Aviationlive CC T/A PickETicket.com reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. Aviationlive CC T/A PickETicket.com reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.

Aviationlive CC T/A PickETicket.com or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. Aviationlive CC T/A PickETicket.com is not responsible for any costs incurred as a result of these checks.

Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline's refund policy.

Taxes fluctuate in line with exchange rates.

If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Aviationlive CC T/A PickETicket.com will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Aviationlive CC T/A PickETicket.com for any other products or Aviationlive CC T/A PickETicket.com charges will appear as separate transactions on your credit card statement.

Note that a card fee of ZAR49 will be added to the transaction total.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners, American Express or JCB credit cards or by bank transfer into the Aviationlive CC T/A PickETicket.com bank account, the details of which will be provided on request

Credit card acquiring and security

Credit card transactions will be acquired for Aviationlive CC T/A PickETicket.com via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Customer details separate from card details

Customer details will be stored by Aviationlive CC T/A PickETicket.com separately from card details which are entered by the client on a secure page.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Aviationlive CC T/A PickETicket.com takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Aviationlive CC T/A PickETicket.com chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Aviationlive CC T/A PickETicket.com may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Aviationlive Close Corporation based in South Africa trading as PickETicket.com and with registration number 2000/004204/23 and Members Lawrence Meintjes and Morton Meintjes

Aviationlive CC T/A PickETicket.com contact details

Support : admin@picketicket.co.za

Support: 012 755 6119

Prices

Prices are quoted at the ruling daily exchange rate. Until the Travel Agent has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client's account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. Airfares are subject to the price and conditions quoted by the airlines. However, once payment of the Price in full has been received, the Price is guaranteed provided that the payment was made by midnight on the day that the Booking was made. Should the Client be a group booking and the group number deviates from the number required for the Booking, the Principal may reserve the right to re-cost the Price and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal cancelling the Booking and retaining any payment made. (The Travel Agent will be entitled to retain any service fees charged).

Service Fee

These fees cover the costs incurred by the Travel Agent in booking and servicing your travel reservation.

Responsibility/Hold Harmless

The Proposed Travel Arrangements are made on the express condition that the Travel Agent, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, trauma, death, delay or inconvenience to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur. The Client indemnifies and holds harmless the Travel Agent, its employees and agents accordingly. The Travel Agent, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever.

Insurance

It is strongly advised that all Clients take out adequate insurance cover in order to cover instances such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note that is not an exhaustive list). The Travel Agent will not be responsible or liable if the Client fails to take adequate insurance cover. It shall not be obligatory upon the Travel Agent to effect insurance for the Client except upon detailed instructions given in writing and all insurance effected by the Travel Agent pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk. The Travel Agent shall not be obliged to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Please note that various credit card companies offer limited levels of travel insurance, which the Travel Agent does not consider sufficient cover for international travel. The Client is advised to check with their respective credit card companies in order to obtain the specific details of the cover offered.

Travel Documents

Documents (vouchers, itineraries etc.) are only prepared and released on receipt of payment of the Price in full.

Passports, Visas & Health

It is the entirely the Client's responsibility to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is strongly advised to check the relevant requirements with the Travel Agent before travelling. The Travel Agent will endeavor to assist the Client but such assistance will be at the Travel Agent's discretion and the Client acknowledges that in doing so, the Travel Agent is not assuming any obligation or liability and the Client indemnifies the Travel Agent against any consequences of non-compliance. It is the Client's duty to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the Proposed Travel Arrangements.

Warning: Malaria and other tropical Diseases

Certain parts covered by the Client’s itinerary may be areas where there is a high-risk of malaria and other tropical diseases. The Client is strongly advised to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner before departure or a medical practitioner well versed in tropical diseases immediately upon arrival at any tropical or sub-tropical destination. If this has not been done prior to departure, it is imperative to do so upon return.

Amendment Fees

An amendment fee per Booking or/and per Person may be levied for any changes to the confirmed itinerary and or ticket. This is charged in addition to the change fees charged by the Supplier.

Cancellation

In the event of the Client cancelling the Booking, the Travel Agent shall have the right to either claim an amount or to retain an amount of the payment and claim damages suffered by the Travel Agent. The Principals may reserve the right to cancel any services prior to departure, in which event the entire payment for the ticket will be refunded to the Client without any further obligation on the part of the Travel Agent.

The Travel Agent will charge a fee for processing the request for refund. (Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal's Conditions, the Website. Principals may charge cancellation fees over and above these stated here).

Unscheduled Extensions

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight re-scheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of the Travel Agent, its agents or the Principal, it is understood that expenses relating to these unscheduled extensions (hotel accommodation etc.) will be for the Client's account.

Itinerary Variations & Transfers

While every effort is made to keep to the final itinerary, Principals and/or the Travel Agent reserve the right to make changes intended for the Client's convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary and this does not constitute any reason for a refund. It is the Client's duty to check each amendment to the itinerary.

Queries and Complaints relating to your Booking

Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.

If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.

If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Suppliers require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Suppliers need to be able to investigate the problem and, where possible, rectify it quickly.

Customer Behaviour

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Use of the Site

The Site is provided on an 'as is' and 'as available' basis. Aviationlive CC T/A PickETicket.com does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. Aviationlive CC T/A PickETicket.com does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

Information on the Site

Aviationlive CC T/A PickETicket.com offers all of the general information on the Site for purposes of guidance only. Please note that Aviationlive CC T/A PickETicket.com may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Aviationlive CC T/A PickETicket.com does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

Aviationlive CC T/A PickETicket.com does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.

Your Obligations

You agree to be bound by the following obligations, including without limitation:

You accept financial responsibility for all transactions made under your name or account.

You must be 18 years of age or over and have legal capacity.

You warrant that all information you provide about yourself or members of your household shall be true and accurate.

The Site must not be used for speculative, false or fraudulent bookings.

The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.

The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

Law & Jurisdiction

South African law and jurisdiction of South African courts will govern the relationship between the Client and the Travel Agent. The Travel Agent shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.

Conduct

The Client agrees that he/she will at all times comply with the Travel Agent's or others' requirements in regard to his/her conduct and he/she will not in any way constitute a nuisance to any other passenger on the aircraft.

Special Requests

Clients who have special requests must specify such requests. Whilst the Travel Agent will use its best endeavours to accommodate such requests, it does not guarantee that it always can.

Amendments of these Conditions

No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorized representative of the Travel Agent.

Refunds

Refunds by the Principals will be subject to their respective terms and conditions. The Travel Agent will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here. Some bookings be it flight, hotel or car in some cases can be not refundable.

Foreign Exchange Regulation Compliance

Foreign Exchange Regulation Compliance is the Client's exclusive duty. This will apply especially when the Client instructs the Travel Agent to make and pay for travel arrangements on the internet.

E-ticketing: Documents required for travelling

The Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned. Mango airlines require a copy of the credit card used to make payment in addition the above mentioned documents. Passport or identity document will apply to all members of a travelling party and for each minor travelling, including infants.

Internet Bookings

If the Client requests or instructs the Travel Agent to affect bookings via the internet, the Client irrevocably authorizes the Travel Agent to do the following on its behalf (1) make any selections of and for the Proposed Travel Arrangements (2) make payment of a booking and ancillary services and (3) accept booking conditions.

Limitation of Liability

The Travel Agent, its officers, directors, servants or agents will under no circumstances be liable for any claim, loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of the Travel Agent, unless such claim is due to the gross negligence of the Travel Agent and such claim is lodged in writing with the Travel Agent within 30 (thirty) days after the end of the Booking. Such liability will be subject to a limitation of R10 000 per Client per Booking and under no circumstances will the Travel Agent be liable for any indirect or consequential loss or damage.

Legal Fees

The Client will be liable for all legal fees of an attorney and own Client scale in the event that the Travel Agent has to engage a lawyer to enforce any of its rights or otherwise.

Confidentiality

Subject to statutory constraints or compliance with an order of court, the Travel Agent undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

Confirmation of Travel Arrangements

All onward travel arrangements (local, international and on return to South Africa, domestic connecting flights) must be reconfirmed by the Client 72 (seventy-two) hours prior to departure.

General Terms and Conditions for Online Bookings

Bookings Online

Please note that over and above these online terms and conditions all bookings are subject to Aviationlive CC T/A PickETicket.com's Standard Terms and Conditions ('STC') which appear above - where there is a conflict between the two, the STC will prevail.

Intellectual Property

The website www.picketicket.com are owned by Aviationlive CC T/A PickETicket.com and the domain name is registered in the name of Aviationlive CC T/A PickETicket.com. Aviationlive CC T/A PickETicket.com is a company incorporated and situated in South Africa. All intellectual property rights in and to the aforementioned vests in the owners as indicated. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Aviationlive CC T/A PickETicket.com.

Copyright and Trademark Notices

All contents of this Website are registered to: © Aviationlive CC T/A PickETicket.com. All rights reserved. Aviationlive CC T/A PickETicket.com. Other product and company names mentioned herein may be the trademarks of their respective owners.

Changes & Modifications of these Terms and Conditions

Aviationlive CC T/A PickETicket.com may make future changes, deletions or modifications to such terms and conditions, information, graphics, products, features, functionality, services, and links at any time without notice and the Client's subsequent viewing or use of this Website will constitute the Client's agreement to the changes, deletions and modifications.

Aviationlive CC T/A PickETicket.com reserves the right to change the terms, conditions, and notices under which this Website are offered and the Client agrees to accept and be bound by those terms, conditions, and notices that are in effect at the time of the Client's use of this Website and facilities.

Access and Use

This Website are offered to the Client on condition that the Client accepts, without modification, the terms, conditions, and notices contained herein. The Client's use of this Website constitutes the Client's agreement to all such terms, conditions, and notices.

Access to and use of this Website are entirely at the user's risk.

Aviationlive CC T/A PickETicket.com may discontinue or suspend the Website at any time without notice, and it may block, terminate or suspend any user's access at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Denial of Access

Aviationlive CC T/A PickETicket.com reserves the right to deny access to the Site at any time without notice.

Force Majeure

Aviationlive CC T/A PickETicket.com shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Aviationlive CC T/A PickETicket.com or its suppliers.

Currency Converter

Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.

Personal and non-commercial Use Limitation

This Website are for the Client's personal and noncommercial use. The content and information on this Website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Aviationlive CC T/A PickETicket.com or its suppliers and providers. Accordingly, as a condition of using this Website, the Client agrees not to use this Website or its contents or information for any commercial or non-personal purpose (direct or indirect), such as for resell purposes. Whilst the Client may make limited copies of the Client's travel itinerary (and related documents) for travel or services purchased through this Website, the Client agrees not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Website. In addition, whether or not the Client has a commercial purpose, the Client agrees not to:

access, monitor or copy any content or information of this Website using any means such as robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Aviationlive CC T/A PickETicket.com;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this;
take any action that imposes, or may impose, in the discretion of Aviationlive CC T/A PickETicket.com, an unreasonable or disproportionately large load on the Aviationlive CC T/A PickETicket.com infrastructure; or
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Aviationlive CC T/A PickETicket.com

Liability Disclaimer

The information, software, products, and services published on this Website may include inaccuracies or typographical errors. In particular, Aviationlive CC T/A PickETicket.com does not guarantee the accuracy of the hotel, air, and other travel products displayed on this Website (including, without limitation, photographs, lists of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Aviationlive CC T/A PickETicket.com disclaims liability for inaccuracies relating to the aforementioned information and descriptions. Hotel ratings displayed on this Website are intended as only general guidelines, and Aviationlive CC T/A PickETicket.com does not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. Aviationlive CC T/A PickETicket.com and/or their respective suppliers may make improvements and/or changes on this Website at any time.

Aviationlive CC T/A PickETicket.com, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this Website for any purpose, and the inclusion or offering for sale of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Aviationlive CC T/A PickETicket.com All such information, software, products, and services are provided "as is" without warranty of any kind. Aviationlive CC T/A PickETicket.com and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The carriers, hotels and other suppliers providing travel or other services for Aviationlive CC T/A PickETicket.com are independent contractors and not agents or employees of Aviationlive CC T/A PickETicket.com or its affiliates. Affiliates include websites which click-through to www.picketicket.com. Aviationlive CC T/A PickETicket.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting thereof. Aviationlive CC T/A PickETicket.com and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall Aviationlive CC T/A PickETicket.com and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this Website or with the delay or inability to use this Website, or for any information, software, products, and services obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, strict liability, or otherwise, even if Aviationlive CC T/A PickETicket.com and/or their respective suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Travel Destinations

By offering travel for sale to particular international destinations, Aviationlive CC T/A PickETicket.com does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Indemnification

The Client agrees to defend and indemnify Aviationlive CC T/A PickETicket.com and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by:

the Client or on the Client's behalf in excess of the liability described above; or
by third parties as a result of
1. the Client's breach of this Website terms, conditions and notices or the documents referenced herein;
2. the Client's violation of any law or the rights of a third party; or
3. the Client's use of this Website.

No unlawful or prohibited Use

As a condition of the Client's use of this Website, the Client warrants that the Client will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices or any other prohibitions unlawful in terms of South African law.

Links to other Websites

There are links on this Website which allow a user to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by Aviationlive CC T/A PickETicket.com and Aviationlive CC T/A PickETicket.com makes no representations and gives no warranties concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites. Aviationlive CC T/A PickETicket.com 's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. Aviationlive CC T/A PickETicket.com has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. The Client should research and assess the risks which may be involved in accessing and using any software on the internet before using it. The Client is deemed to indemnify Aviationlive CC T/A PickETicket.com against any claims for loss or damage arising from the Client’s use of or of information gained from or from accessing any such linked sites.

Applicable Law

Please note that the use of this Website is subject to the STC and specifically subject to South African law and the jurisdiction of South African courts.

General

This agreement is governed by the laws of South Africa. Use of this Website are unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

The Client agrees that no joint venture, partnership, employment, or agency relationship exists between the Client and Aviationlive CC T/A PickETicket.com as a result of this agreement or use of this Website.

Aviationlive CC T/A PickETicket.com 's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Aviationlive CC T/A PickETicket.com 's right to comply with law enforcement requests or requirements relating to the Client's use of this Website or information provided to or gathered by Aviationlive CC T/A PickETicket.com with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Aviationlive CC T/A PickETicket.com 's with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Aviationlive CC T/A PickETicket.com with respect to this Website.

Any rights not expressly granted herein are reserved.

Privacy Policy

The terms of the Aviationlive CC T/A PickETicket.com Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Aviationlive CC T/A PickETicket.com and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Aviationlive CC T/A PickETicket.com Privacy Policy.

Security Policy

Aviationlive CC T/A PickETicket.com uses secure technology in order to safeguard personal information and financial transactions.

Changes to Terms and Conditions

Aviationlive CC T/A PickETicket.com reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to you. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Entire Contract

All the terms and conditions displayed on this Website constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of the Travel Agent or otherwise that is not included herein

Privacy Policy

Privacy Policy of Aviationlive CC T/A PickETicket.com

Introduction

In addition to reviewing this privacy policy (‘Privacy Policy’), please read our Terms and Conditions as presented on the website www.picketicket.com (‘PickETicket.com’ or ’Website’). Your use of PickETicket.com constitutes agreement to our Terms and Conditions.

PickETicket.com takes the privacy of its customers' data very seriously. Please read this Privacy Policy in full to understand how we will treat your entered personal data after it has been collected by us through this Website.

In the unlikely event of this Privacy Policy changing, we will inform you via our homepage. However, we assure you that we only use your data, as entered by you on this Website, for legitimate business reasons and as specified in this Privacy Policy. Continued access and use of PickETicket.com by you will constitute your acceptance of any changes or revisions to the Privacy Policy.

One of the goals of PickETicket.com is to bring you information that is tailored to your individual needs and, at the same time, to protect your privacy. The information set out below is a summary of the various ways in which we treat the information you provide us with whilst using our site.

The Type of Information PickETicket.com collects

PickETicket.com generally collects personally identifying information with your specific knowledge and consent. We can collect data on you from a variety of different sources. These include:

1. When you purchase products or services from the site and knowingly provide us with your personal details;

2. When you activate an account;

4. When you speak to our travel desk personnel and provide them telephonically or by email with your personal information (e.g. name, contact details, including e-mail address, credit card details etc);

5. Via explicit data capture measures, for example by entering competitions and/or completing surveys; and

6. Via implicit data capture measures such as studying which pages you read the most via the use of cookies.

In any of the above cases the data we collect could be personal data (such as your e-mail address, name or phone number). Optional information such as your age, location or gender may also be requested.

How PickETicket.com uses Information provided by You

When you make a booking via our Website or give us any personal data as indicated above, we may need to collect information about you to complete and/or process a specific transaction (such as a flight booking with a specific airline), fulfill your order and provide you with the services you expect then, and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent, we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. There may be occasions when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances, the information is provided solely for that purpose.

PickETicket.com retains and uses your personal information to provide you with the best remote commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

Cookies

PickETicket.com uses cookies. A cookie is a piece of text stored on a user's computer by their web browser. Below we describe two types of cookies:

Session cookies: These are used to maintain something called session state and only last for the duration of users using the Website. A session cookie expires when a user closes his/her browser, or if a user has not visited the server for a certain period of time i.e. if you consider your journey through the site to be a conversation with us, this cookie reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). These are required for the site to function effectively but are not used in any way to identify you personally.

Permanent cookies: These cookies outlast user sessions and store a unique number on your hard drive in order to identify you as an individual user. No personal data is stored in these cookies. You can view these by looking in the cookies directory of your browser installation. We use these cookies to identify you between website visits. For example, if you were browsing Cape Town hotels last time you were on the site and we have a great hotel deal, we may use this cookie to recognise you and show you this deal. These permanent cookies are not required for the site to work but may enhance your browsing experience. Although you cannot block ‘session’ cookies as they are required for our site to function correctly, your internet browser can be configured to reject ‘permanent’ cookies and is dependent on the type of internet browser you use. Please refer to the relevant internet browser manufacturer's website where you should be able to view the steps in rejecting these cookies if you wish to do so.

IP Address

Your Internet Protocol (‘IP’) address is usually associated with the place from where you access the internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our Website.

Data Protection Legislation

Because PickETicket.com’s head office and operations are based in South Africa, we operate in accordance with applicable South African data protection legislation.

Consent

By disclosing your personal information to us using this Website or over the telephone, you consent to the collection, storage and processing of your personal information by PickETicket.com in the manner set out in this Privacy Policy. Some information and e-mails sent to PickETicket.com, via direct email or in response to our feedback system, may be used as testimonials on our communication channels (e.g. social media pages) or our Website. In this event, no e-mail addresses or contact details will be displayed.

Opt-Out Policy

PickETicket.com allow you to change or update your member preferences or information with any section of the site where you have signed up, registered or created any type of account. You may also delete your account at any time.

Change/ Modification of E-mail Details

To change your e-mail address details, send an e-mail with your correct details to: admin@picketicket.net

If you need to modify or change your personal details after you have made a purchase on the site please contact us as soon as possible.

Contact

If you have any questions or concerns about the information we hold about you, don't hesitate to contact us.

PickETicket FAQ

Reservations :

How do I make a booking?

1. Enter where you are flying from.

2. Enter where you are flying to.

3. Enter your departure date.

4. Check whether you want a return trip, one way or multi city (it is defaulted to return).

5. Enter you return date.

6. Enter how many passengers are traveling (it is defaulted to 1 adult).

7. You can choose to specify a particular airline if you like (this is optional).

8. You can choose a specific service class : economy, business class or first class (this is optional)

9. Click the orange Search! button and you're off!

10. After a short wait you will be presented with a page of results (the cheapest fares from each of the airlines that fly to your destination).

11. When you have decided which flight suits you best simply click the ''book''.

12. After you clicked book you have the option on where you want to sit on the aircraft on the -Seat Selection Page- (this is only available on some airlines-please note that this is optional) click on continue or continue without seats

13. After a short while you will be redirect to a summary (flight details) of your selection you can review and confirm click the ''continue'' button

14. Are you a New Customer or a Registered Customer? Now you have the fill in all your contact details starting with your email address and contact number followed by you password If you are a new customer now click the ''continue'' button

15. Here you have to insert all your personal details (passenger names, address etc.) after you have completed all the required fields click (make sure all the details are correct)

16. The final step paying for your booking. Insert your credit card/debit card details or select to pay via EFT/Bank Deposit to book your ticket (all required details regarding EFT/Bank Deposit payment details will be emailed to you). Now you are ready to go!

What Should I know about Low Cost Carriers (LCC)

If you select to complete a booking with a Low Cost Carrier after you enter the relevant personal information on our website, we will pass these to the low cost airline. The booking will be made directly between you and the low cost airline. Reciept of your airline booking confirmation can take up to 30 min.

It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your airline reference. PickETicket.com is unable to make any changes to Low Cost Carrier reservations

Low cost airlines may also charge additional fees for checked baggage and for in-flight food and drink.

What is the difference between a direct flight, a non-stop flight and a flight with a connection?

Many people think non-stop and direct flights are interchangeable terms, but there are differences between the two.

A non-stop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes (so called technical) stops along the way.

Often, passengers traveling on direct flights make a stop at a midpoint airport and remain seated on the plane while some passengers exit and others board. An itinerary with connecting flights requires passengers to change planes at a midpoint airport, which may be in a different terminal or on a different airline.

Do I have enough connection time between my flights?

The minimum connecting time is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic conferences and varies according to the airport and the airline. The connection times we offer on our website are in accordance with these standards, so you don't have to worry about them.

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation.

Meals and transport should also be offered by the airline if the waiting period is long.

Can I book a flight with an outbound departure from another country than the one I am presently situated in?

Yes, PickETicket.com allows you to book your flight, hotel and car hire worldwide.

Can I book a flight with a stopover?

Yes, you can! Our system was designed to do that simply select the multi city option on your flight search options.

Can I travel from one destination and return from/to another?

Yes with PickETicket.com you can! Make use of our multi city flight search feature.

Can I make a reservation for more than 9 passengers in the same booking?

It is not possible to book more than 9 people at the same time. BUT you can make two separate reservations on the website. Please bear in mind that we cannot guarantee that there still will be seats available when you make the second reservation as you might have grabbed the last seats with your first booking.

Can you help me with an 'around the world' ticket?

Although we allow you to book multi city flights on our website booking a flight around the world will require a few layovers and our multi city feature allows only one layover.

How do I book an unaccompanied child?

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

How do I request a wheelchair?

If you need a wheelchair please speak to the airline and make the booking directly with them.

Can I redeem airmiles when I make a booking with you?

In some cases our system may allow you to make use of your airmiles.

I am nervous about booking online. Is it safe to book online with PickETicket.com?

No need to worry! Our system uses the most strict industry security standards to do your booking no other system can give you this rate and efficiency. We are always here to assist you with your booking If you need any help you know where to find us.

Why must I provide Date of Birth, Passport information etc. when making a booking on a certain airline carrier or to/from/via the USA?

Certain airlines and/or governments of the country/ies that you are visiting require/s the further information for security reasons before we can issue your ticket (if departure is in less than 96 hours). If you book well in advance we can issue your ticket with the passengers' full names and date of birth but if the remaining information is not in the booking at least 96 hours before departure, the airline will very likely refuse you to board on the day of your first flight.

When you make a booking, we will remind you to provide us with these details via an urgent email with a link that allows you to fill out the necessary information using an online form. We also display information online with the option to fill out a form during the booking process.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (South African time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:

Passport number
Country where passport was issued
Date of passport expiry
Nationality
Redress number (if applicable)
(The Redress Number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification. People who this is applicable to can apply for a Redress Number at http://www.tsa.gov/travelers/customer/redress/index.shtm.)
If you haven't heard of it before, don't worry about it. You can leave it blank.

If you are not travelling from/via/to the USA or with airlines Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways, the additional information is not necessary.

If you are interested in more details ??? please click on the links below:
http://www.tsa.gov/what_we_do/layers/secureflight/
http://en.wikipedia.org/wiki/Advance_Passenger_Information_System

Payments

How do I pay for my booking?

You may pay by Credit Card (against a processing fee). At present, we accept Visa, Mastercard, American Express and Diners Club. You need to enter your credit card details on our website when making your booking in order to process your payment and confirm your booking.

When do I pay for my booking?

Your payment should be made immediately or before midnight (South African time) the same day in order to have the quoted price guaranteed.

I am having problems paying for my booking, can you help?

If you have trouble making the payment, please double check that you have typed in all digits (usually 16 digits), expiry date and 3 digits on back of card correctly.

If all information is correctly stated, please contact your bank to make sure that the complications are not initiated on their side for example because you might have a limit for large amounts.

Is it safe to make the payment online?

Yes. For Sure! Nothing is more important to us than the privacy and integrity of your personal information. Our website is protected with Verisign SSL Certificates and displays the Verisign Secured Seal on secure pages.

For more information, please check out Verisign's website

Can I pay with two different credit cards?

Yes, if you have more than one passenger and would like to pay for each ticket separately. So you could pay one ticket with one card and the other ticket with another. It is, however, not possible to pay one ticket partially with two different credit cards.

How do I check that you have received my payment?

We will email you a receipt of payment as soon as we have received it. You can also access your personal PickETicket.com account online via the link Manage Booking on our homepage, login and see the status of your booking.

Do I have to pay taxes on my tickets? May local taxes be added after my ticket has been issued?

Airport departure taxes are included in the prices you see on our website. However, in certain Countries (like Thailand for example), a local departure tax is payable directly at the Airport on day of departure, in local currency. Prior to ticket issue, taxes can fluctuate due to currency conversions which may alter the total amount due for the booking.

We reserve the right to re-price your booking at the correct amount on day of ticket issue. Should you be unhappy with the new amount, we will refund you in full.

Is VAT included in the ticket price?

VAT is only charged for Domestic air travel and not for International air travel and is included in all our airfare quotations and confirmations.

Tickets

When and how will I receive my ticket?

If you have booked an e-ticket, it will be emailed to you shortly after we receive your payment.

What is an Eticket?

Can I choose between an Eticket or Paper ticket?

Electronic ticket or 'e-ticket' is a paperless ticketing system whereby the ticket is held in the airline's database. So we are not sending you the actual ticket via email but only the information you need at the check-in. Etickets cannot be lost or be used by anyone else, so they are safer than standard paper tickets.

Will I receive a ticket from Low Cost Carriers?

No, this is not possible. Most of our tickets are issued as an e-ticket.

Changes/Cancellations

Can I change the dates on my ticket?

Unfortunately there is no simple answer to this question - the rules vary between airlines and different rules pertain to each airfare and booking class.

Please note that handling fees will apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.

Can I travel on one flight leg and cancel the other?

You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don???t check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become useless. Please note that you will not get any money refunded for any parts of the ticket not used.

Can I change departure or destination city on my booking / ticket?

No, it is unfortunately not possible to change departure or destination cities on your booking.

Can I change the passenger name on my ticket?

Most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been misspelled.

If the name on your ticket is not correctly spelled, please contact us, via email on booking@picketicket.net. Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes. We do recommend that you contact the airline you made the booking with directly as this may speed up the process.

Can I correct the spelling of my name on the ticket?

In most cases, the airline will permit us to reissue the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Please contact us via email on booking@picketicket.net. Please note that handling fees will apply when we check if the correction is possible even if the outcome is that the airline does not allow changes. We do recommend that you contact the airline you made the booking with directly as this may speed up the process.

How do I know that the airline has made schedule changes on my booking?

The airlines have the right to reschedule their flights if necessary. We will try our best to inform you of a schedule change on your reservation, but at times it is impossible to reach everybody especially at your destination. Please note that it is ultimately your responsibility to reconfirm your flights prior to departure, by either calling the Airline directly or logging onto either of the following websites to check if your flight itinerary has been changed:

www.checkmytrip.com
www.viewmytrip.com

We will inform you, which website applies to you, in the ticket confirmation and the travel soon email you will receive before you leave.

How do I cancel my booking?

Please contact us via email, our details can be found through our Contact Us section on our website. Please note that in most cases tickets are non-refundable.

The policy:

No flight reservations purchased on our website are refundable but you may qualify for a partial refund but this also may be very unlikely.

Should you be unable to travel, it is your responsibility to ensure that you cancel your flights prior to the date of departure.

If for any reason you cannot get hold of us, please cancel your flight with the airline directly.

Partial Refund:

This partial refund is comprised of taxes and any applicable portion of the airfare after the airlines penalties have been levied including our fees.

An excess fee of R250 ZAR per domestic booking and R400 ZAR per international booking will need to be paid to us before we will process your refund request.

This excess needs to be paid upfront. The refund amount due will be transferred to the bank account or to the credit card that was used to make the reservation.

Please note: PickETicket.com will process your refund application through the applicable airline. This process can take up to 4 to 6 weeks.

Disclaimer:

If you have purchased a Cancellation & refund policy through a third party (not PickETicket.com), we will not refund any money if you choose to cancel a booking.

This policy does not cover car or hotel reservations.

Useful information

When do I check in and at which terminal?

The Airlines recommend the following standard check-in times:

Domestic flights: 1 hour prior to departure
International flights: 2 hours prior to departure
Flights to and from USA: 3 hours prior to departure is recommended

To find out which Terminal you depart from and arrive in, please refer to the website address on your E-ticket confirmation, insert your flight reference number and surname, and this will give you full access to all info regarding your flight reservation.It will be one of the following website addresses:

www.checkmytrip.com
www.viewtrip.com

How do I know that I have enough connection time between my flights?

In the event that your flight is delayed, causing you to miss your connecting flight, it is the airlines responsibility to rebook you on the next available flight. Should there not be other flights that day the airline should offer you accommodation. Meals and transport should also be offered by the airline if the waiting period is long.

How much luggage can I take with me?

The rules vary between airlines and it also depends on the destination you are traveling to. General rules allow you to check in 20 kg per passenger unless you are traveling to the United States, where the airlines permit 2 bags per person with a maximum weight of 23 kg per bag.Additionally you can take hand luggage / carry on baggage into the cabin. The rules also vary between 6 to 8 kg and depend on the airline.

Please note that some airlines don't have a baggage allowance as part of the airfare and charge all luggage additionally per kilogram.The best way to check what applies for your travel is to visit the website of the airline you are traveling with.

What am I not allowed to bring on board?

New security measures have been released concerning articles prohibited in the cabin and the transportation of liquids. These new regulations apply, regardless of destination, to all flights departing from or with transfer via any of the 27 countries in the European Union.

No cutting tool, metallic or non-metallic, or anything that can be used as a weapon, can be brought into the cabin. These objects will be removed when your luggage is inspected. Any object that has been removed is subject to destruction. When in doubt, please place these objects in your checked luggage.

We strongly advise you to place all liquids in your checked baggage prior to departure. The following are considered as liquids: gels, semi-solid materials, lotions and the contents of pressurized containers such as: toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols and all other articles of similar consistency. Please note that you are only permitted to take a maximum of 100ml per item with you in your hand luggage not exceeding one litre in total. The containers need to be packed in a re-sealable plastic bag (for example a sandwich bag). If you left it to last minute, most shops at the airport sell them as well.

Will my luggage be checked through even though I have a transfer to my final destination?

If you are traveling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination. However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa. If your journey includes different airlines, please ask at check-in if it is possible to through-check your luggage to the final destination. If you travel on two tickets in order to get to your final destination, please advise the check-in staff accordingly to find out if your luggage will be checked through.

Do I need a passport and visa for my trip?

Yes, you need a Passport. Your passport must be valid for at least 6 months after your return and some countries (like South Africa) require that you have at least one blank page in your passport.

As Visa regulations differ from country to country, please call the respective Embassy directly. Please note that you might need a transit visa for certain countries or if you transit for longer than 8 hours.

You could also access the following website for more information: www.iatatravelcentre.com

Why must I provide Date of Birth, Passport information etc. when making a booking on a certain airline carrier or to/from/via the USA?

When you make a booking, we will remind you to provide us with these details via an urgent email with a link that allows you to fill out the necessary information using an online form. We also display information online with the option to fill out a form during the booking process.

For early departures to/from/via the USA or any destination with certain airlines (Egyptair, Emirates, Etihad Airways, Turkish Airlines and Qatar Airways), we can only guarantee the same price if we receive the required information before midnight (South African time) on the same day the booking was made. Should we not receive your information before midnight, we cannot issue your ticket and therefore cannot guarantee your ticket price.

The required information we urgently need from you for each passenger is:

Passport number
Country where passport was issued
Date of passport expiry
Nationality
Redress number (if applicable)
(The Redress Number is only applicable if you are travelling to the USA and have a name similar to or the same as a name on the current terrorist watch list. You might then experience secondary security screenings at airports, which are very time consuming. You can prevent this by providing your Redress Number at the time of booking. A Redress Number is a unique number that helps TSA (Transportation Security Administration) eliminate watch list misidentification. People who this is applicable to can apply for a Redress Number at http://www.tsa.gov/travelers/customer/redress/index.shtm.)
If you haven't heard of it before, don't worry about it. You can leave it blank.

What is the new UK visa regulation?

As we cannot assist with visas and other travel documentation we advise you to use the following useful website with regards to the UK regulation: http://www.vfs-uk-za.com.

How do I find out if there are any Health Requirements?

As Health Requirements differ from country to country, please call the respective Embassy or contact your doctor.

You could also access the following website for more information: www.iatatravelcentre.com.

Do I need to reconfirm my flights with the airline? How do I do it?

Only a few airlines still require this to be done but as a safety measure, we strongly recommend that you call the Airline directly at least 72 hours prior to departure to reconfirm your flight and ensure that no changes were made to your itinerary - especially for your return flight as the airlines struggle to reach their passengers when they are at their destination.

Urgent

Please come back to me urgently!

Please send us an email to urgent@picketicket.co.za and we will respond to you as soon as possible.

Plan your trip with PickETicket.com. We make it easy to get the best prices on flights, hotels, car hire. Search for cheap flights then create your perfect itinerary at the lowest airfare. If you're worried about booking flights online then speak to our online consultants. They can help you with anything related to booking a flight, hotel and car online. © Copyright 2011 - 2013 Aviationlive CC Reg No. 2000/004204/23 T/A PickETicket.com. All Rights Reserved

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Reservations :

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Travel Services : Travel Insurance | Visas | Online Check-In | Check My Trip | Consultant Sign Up | Make Payment | Travel Packages | Car Hire | Cruises

Travel Services :

Travel Insurance

|

Visas

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Online Check-In

|

Check My Trip

|

Consultant Sign Up

|

Make Payment

|

Travel Packages

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Car Hire

|

Cruises